defective

I have worked at a CT for 5 years now in western Canada, and I have seen the good service and the crappy. I musy say, the store I work at is quite good at honoring and correcting customer complaints regarding price discrepancies, flyer stock being in stock, rainchecks honored months after...

Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...

Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...

hi guys.im new to this site,but like many others im having a problem with our favourite super store.my issue is current,there is a lawsuit in place,and i dont really want to go into too many details,because there are many spies here..... anyway the upshot of my case is that i sued our...

This has been on my mind for a while, and with spring hopefully making an appearance in a few months, we can all help get the word out early! This was posted on Canadian Tire's own Facebook page, on this warm-for-mid-January night (only -5!): Jim Hiebert: Watch out for Canadian Tire! I bought...

Hi All, What a disappointment in return/exchange policy on bicycle at Canadian Tire store. On Thursday August 9, 2012, I bought a bike from a Canadian Tire store (#326) for my daughter. We discovered right away the annoying squeaky sound from the rear tire when we tried it out for about 1 hour...

We tried to return an air nailer that has never been used. Why has it never been used, because it does not work. When we went to return it, we were told it must be taken to a repair shop. What a stupid deal. Return a brand new tool to a repair shop, and DO NOT RETURN TO STORE!! What is that...

I'm sure Jumpstart does some good work. But that's no excuse for Canadian Tire to steal the tax credits of the generous Canadians who donate. And after they steal the tax credits, they also steal the credit for the whole donation! Have they no shame at all? I don't approve of vulgarity...

My wife purchased a hose extension to clean out the eves around the house. The end came off while using it for the first time after about half an hour. Clerk: sorry, no warranty. I've found most Mastercraft items are crap and not worth buying.

Simply put, I bought a battery for a motorcycle. It lasted only a few months so I took it back to CTC in Kingston (I had the bill) and complained about its poor performance and stated I wanted a replacement. I was told they'd have to test it and it would cost me etc etc. I said that's up to you...

Just brought a brand new shark vacum for three days. Use it once and it did not work well due to poor design. It does not work well on hard wood floor without turnning on the power brush. But turning on the bursh will damage my hard wood floor. So try to refund it. But CT refuse to give me back...

I worked at Canadian Tire for 2 years and just recently left my job due to personal reasons, during those two years I have been working as part-time head cashier, therefore customer service (returns and exchanges) as well as regular cash. Please, ask me anything (without being rude or you will...

I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...

After getting stung on a Simonize pressure washer that failed during the warranty, then failed just outside of the warranty (now sitting forlornly in my car port) I am told that CT bought the name for Canada and it's sold only by CT. It was cheap and I guess the name of the crapshoot is 1. you...

This topic keeps coming up in other threads. Maybe it deserves its own thread. In one case, a customer had two identical and unopened items. The Crappy People said it would be "fraud" to return the older item using the receipt from the newer item. However, when asked to provide something to...

The Crappy Defenders generally say they've survived the arrival of Costco and Walmart, so they are safe. Even CEO Steve Wetmore has been quoting Churchill, in anticipation of the coming onslaught: Canadian Tire: Fixing a flat | CanadianBusiness.com What do consumers think about the impending...

It's good to see some financial information that isn't distored by the Crappy Tire Defenders. It turns out that this "cash only" buy-out of Forzani wasn't really "cash only" after all. Crappy Tire's debt went up from $2.3 billion to $3.3 billion. There was assumed debt and transaction costs...

Hi. There isn't a single "Q&A" thread, where the Crappy Tire people can post questions for consumers to answer. I keep seeing these kinds of questions scattered around this site, so I thought it would help if we had one place for them. For instance, "What are the top 20 retailers in Canada"...

I built a new engine with my truck, I replaced the water pump with one bought from canadian tire. The water pump failed after two days and in the process milled 4-5mm off the engine block water pump cavity. I've received quotes ranging from 5000-7000$ to have the damage repaired. Now the...

A common topic of discussion is CT's practice of requesting and recording personal information, before processing a return. The official web site on Returns, Refunds & Exchanges (Returns, Refunds & Exchanges | Canadian Tire) states: "Your name, residence address and phone number will be...