There are an awful lot of stories on this site and others that describe the terrible experiences of customers trying to get help in Canadian Tire stores, even BEFORE they buy something.
To get the thread rolling, here's an interesting blog. It's a couple of years old, but it's still true today...
Hi,
My issue with Store going on for over 8 months, who should I contact to fix my car,
I went to Canadian tire shop for oil change and boy who took my van in the shop scratched. I talk to manager she apology and buff my van which clear some minor scratches but asked me to contact manager. Talk...
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I bought drill bit set 22 years ago 1989, and still have the receipt which I was told at the time was my warranty for these "lifetime" bits. Since then I think I returned bits for warranty twice, with 1st time no issues, 2nd time minor issues, but this evening I was told No way were these...
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1. No one answers the phone: I've been put on hold for 10 minutes. After several repeats I asked for the manager - same thing and line hangs up twice.
2. Tire website doesn't work and employees all agree.
3. Big sale on oil and filters in flyer with no limits. I picked up 6 jugs of oil but...
Conrad
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As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company .
1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified...
EXCTC
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25 Disinformation Rules!!!
1. Hear no evil, see no evil, speak no evil. Regardless of what you know, don't discuss it -- especially if you are a public figure, news anchor, etc. If it's not reported, it didn't happen, and you never have to deal with the issues.
2. Become incredulous and...
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I recently (Aug 16th/11) took my 2004 Infiniti G35 in to Canadian Tire on Douglas Street in Victoria, B.C. so it could be checked out for both Provincial and Federal Inspections. I purchased the vehicle from the USA and in order to have it legally registered in B.C. I had no choice but to go...
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Yes I am, and I'm proud of it. This corporation is dispicable with its employees. However I'm sure I won't be working there much longer as now that Christmas and Boxing day is over and they've made a good bulk of their money from our hard work It's quite logical they should now cut back all our...
Tango Anglo
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CBC News - The National - Go Public - Canadian Tire store sells questionable repairs
Here is the link. Comments can be made there to spread the word that Canadian Tire is a disgrace to all that is Canadian!
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Has anybody heard of this before?
I came across this on Ellen Roseman's "On Your Side" blog (here: Your right to a refund, credit or exchange | Ellen Roseman).
Apparently, "the Sale of Goods Act says that merchandise must be fit for the intended purpose".
Basically, if you buy something, then...
I bought a MasterCraft Air Compressor at the Cambie street store. I took it to Mayne Island to use to pump up a backhoe tire and it broke in 2 minutes the first day of use (second day I owned it). Basically the connecting rod to the compressor piston shattered into hundreds of pieces (yes - I...
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Rate this Canadian Tire store?
Please vote on the above poll.
You may select multiple choices.
Only choose the options that apply.
Try to be honest.
Post other opinions and thought on this particular store below.
Rate this Canadian Tire store?
Please vote on the above poll.
You may select multiple choices.
Only choose the options that apply.
Try to be honest.
Post other opinions and thought on this particular store below.
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Rate this Canadian Tire store?
Please vote on the above poll.
You may select multiple choices.
Only choose the options that apply.
Try to be honest.
Post other opinions and thought on this particular store below.
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I'm surprised that no one has posted in here yet. Jobmate is a Canadian Tire specific brand. AND, it SUCKS!! Very poor quality items for the most part. Extremely cheap in every way!
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Last summer, I bought a Simoniz 1750 pressure washer on sale. The very frist time I went to use it, the gun leaked at the trigger and there was no pressure. I went back to CT and the clerk told me that they had a lot of complaints about this pressure washer and that Simoniz would send me a new...
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While everyone here on this blog has a valid point, the fact remains that in CRM (customer relations management) it is on the onus of the company (represented by the front line customer service staff) to initiate a polite and positive interaction, regardless of the mood or disposition of the...
David
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Of course most staff are in school/colledge, are you dumb? Why does that kid think you are crazy when you ask for a torx bit screwdriver? Because no selfrespecting trades person would get paid minimum wage to hold your hand while you buy a fucking screwdriver you fucktard. Thats why the plumber...
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Do you really know what the mechanics at the Canadian Tire Auto Service are doing to your car? (I)
On Jan 7, 2008, my car's condition was checked by a mechanic at the Tony Graham dealership:
(1) No vibration felt at highway speeds
(2) Checked for beating noise - nothing heard
(3) Inspected...
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